Draft, not yet reviewed. This document still contains unfilled placeholders and has not been reviewed by a lawyer. Do not rely on it, and do not accept paying customers against it.
Terms of service
Last updated 6 October 2026
These terms are an agreement between you ("Customer") and [LEGAL ENTITY NAME] ("BugShot", "we"). By creating an account or installing the widget you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind it.
1. The service
BugShot provides a website widget that collects bug reports, and a hosted service that receives, groups, stores and forwards them. We may change how the service works, but we will not materially reduce functionality on a paid plan during a billing period without notice.
2. Your account
You are responsible for activity under your account and for keeping access to your sign in email secure. Tell us promptly at [CONTACT EMAIL] if you believe your account has been compromised.
3. Your data and your responsibilities
You own the reports collected through your projects. You grant us only the rights needed to host, process and forward them so we can provide the service.
You are the data controller for anything the widget collects. You are responsible for:
- Having a lawful basis to collect it, and disclosing the collection in your own privacy notice.
- Configuring masking appropriately for your application before deployment.
- Restricting which domains may submit reports, using the allowed origins setting.
- Responding to your own users' data subject requests, which you can do yourself from the Data page.
Our obligations as your processor are set out in the Data Processing Agreement, which forms part of these terms.
4. Acceptable use
You must not use the service to:
- Collect data from websites you do not operate or have permission to instrument.
- Capture data covertly, without disclosure to the people using your site.
- Collect special category data under UK or EU data protection law, protected health information under HIPAA, or full payment card data, unless we have agreed to it in writing beforehand.
- Break the law, infringe others' rights, or attempt to compromise the service or another customer's data.
- Circumvent plan limits, including by spreading one application across multiple accounts.
Screenshots capture whatever is on screen. If your application displays regulated data, it is on you to mask it before deploying the widget.
Content your reporters send. The widget lets the people using your site attach their own images, so a report can contain something offensive or unlawful that you did not ask for. Each report has tools to remove the image, block the sender and report illegal content. If you find an image you believe shows child sexual abuse, or intimate images shared without consent, do not download, copy or forward it: use Report illegal image. We then remove it from your inbox, keep a sealed copy only for as long as the law requires, and report it to the authorities where the law requires. You can also email us at [CONTACT EMAIL].
5. Fees and billing
Paid plans are billed monthly in advance through Stripe. Current pricing is $19 for Starter, $49 for Team, and $149 for Business. Fees exclude taxes, which we add where required.
Each plan includes a monthly report volume. Going over that volume does not cause reports to be dropped on a paid plan. We continue collecting and invoice the excess. Free accounts are capped and will stop accepting reports once the cap is reached.
You can cancel at any time and will not be charged again; we do not refund part months. Failure to pay may result in suspension after reasonable notice.
6. Availability
We aim for high availability but do not offer a service level agreement on the plans listed above, and none is offered on the free plan. We may perform maintenance that briefly interrupts the service.
7. Intellectual property
We own the service and the widget software. The widget client is separately available under the MIT licence; nothing in these terms restricts your rights under that licence.
8. Disclaimers
To the fullest extent permitted by law, the service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that screenshots will faithfully reproduce every page.
9. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.
Our total aggregate liability arising out of or relating to these terms is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.
Nothing here limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.
10. Indemnity
You will indemnify us against third party claims arising from your use of the service in breach of these terms, including claims that your collection of data through the widget was unlawful or undisclosed.
11. Termination
You may close your account at any time from the Data page, which permanently deletes your projects, reports and screenshots. We may suspend or terminate for material breach, giving 30 days notice to remedy where the breach is capable of remedy. On termination you can export your data for 30 days, after which we delete it.
12. Changes to these terms
We may update these terms. Material changes take effect 30 days after we post them and email account holders. Continuing to use the service after that constitutes acceptance.
13. Governing law
These terms are governed by the laws of [GOVERNING JURISDICTION], and the courts of [GOVERNING JURISDICTION] have exclusive jurisdiction over any dispute.
14. Contact
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[CONTACT EMAIL]